 Rental
Bookings
are
made directly with the owners of "Villa Radicata"
and the
web site "holiday-villa-in-tuscany.com"
at the prices advertised on
this website unless otherwise agreed.
How
to Book
Bookings are made
directly with
"holiday-villa-in-tuscany.com" Once a booking form has been received,
the house will be held for 7 days awaiting receipt of a 30% deposit. On
payment of the deposit, the booking will be confirmed. You will also be
advised of the balance and due date (10 weeks before arrival). If
booking is made less than 10 weeks before arrival full payment is
required on booking. Confirmation and all details will be sent to the
person in the group making the booking. This person should be over 18
years of age and have the authority from all persons in the group to
make the booking. The names of all people in the group should be listed
on the booking form.
Payment
Methods
We
accept a number of forms of payment. Full details will be sent on
booking.
Data
Protection
In
order to complete your booking we require some personal details from
you. We will only use this information in order to complete your
booking and undertake to keep personal details confidential. For
further information see our privacy policy.
Cancellation
by You
Cancellation
fees are as follows: Length of time before arrival when we receive your
cancellation in writing.
8 weeks or more before
arrival - lose
deposit
3 weeks or more before
arrival - 50%
Less
than 3 weeks before arrival - 100%
Cancellation
by Us
If
for any unforeseen reason we have to cancel your booking we will refund
all monies in full. No extra monies will be due.
Breakages/Damage
There
is a deposit for any breakages/damage of €350, payable in
cash to our representative on arrival, which will be returned on
departure assuming no breakages or damage has occured. If there is any
major damage or breakdown to equipment, please contact our agent whose
number will be provided.
Standard
of
Accommodation
We believe we have
represented the
standard of accommodation accurately. The villa has a high
standard of cleanliness, comfort and furnishing. However, country
properties are not graded in the conventional way. Some details may be
different from other countries but are in keeping with local traditions
(eg: hard floors).
Registration
of Guests
On arrival, guests will
be asked for their
passports or identity cards, so that they can be registered in
accordance with Italian regulations. Therefore, only guests listed on
the booking form and who have registered may stay in the farmhouse. No
changes or substitutions can be made.
Heating
In
cooler months, heating is available. It is payable at the end of the
holiday according to the amount consumed.
Accidents,
Injury or Theft
We cannot be held
responsible for
any accident or injury whilst on holiday. We strongly recommend all
guests to take out adequate travel insurance to cover healthcare,
cancellation, travel, accident and injury. European residents are
advised to obtain an E1.11 now available in card form (in the UK, call 0845 4647). This entitles
the holder to benefit from reciprocal health agreements, which exist
between certain European countries. Please note, that this does not
substitute travel insurance in any way and does not cover emergency
repatriation if required.. "holiday-villa-in-tuscany.com" cannot be
held responsible for the theft of any personal belongings whilst on
holiday. Guests are advised to close all doors and windows when leaving
the property.
Problems/Complaints
We
will do our very best to resolve any problems that might occur during
your stay. In the event of difficulty we should be informed
immediately, so that we can resolve the situation as quickly as
possible. Please bear in mind that if you do not communicate a problem
to us immediately it makes it very difficult for us to help you.
Problems or complaints received at the end of a holiday will not be
taken into consideration.
|
